Our Mission
IT IS OUR MISSION to resolve any issues, the first time, on time, with no repeat calls. We also strive to repair any additional challenges which the user may have while onsite which may have not previously been reported to Customer Care. As a veteran-owned small business, MCR Technical Service is committed to delivering a level of service that is above and beyond. Our contracted clients will attest to response times well within the SLA’s that range from two hours to next business day.
HARDWARE PLATFORMS
SUPPORTED
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Desktop Computers
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Printers
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Scanners
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Card Readers
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Signature Pads
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Camera Towers (I.D.)
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ID Verification Systems
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Kiosks
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Credit Card Reader Systems
CONTRACT VEHICLES
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GSA IT Sched-70 GS-35F-084GA
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Ohio IT Services State Term Schedule 534564
STATE AFFILIATIONS
Arkansas Georgia Indiana Iowa Michigan
Mississippi Ohio West Virginia
NORTH AMERICAN INDUSTRY CLASSIFICATION
SERVICES (NAICS)
541519– Other Computer Related Services
CORE CAPABILITIES
Our project leadership and field technicians have knowledge that is both broad and deep. Even so, we focus our offerings on a few fundamental areas that deliver real value to our clients.
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Onsite Maintenance
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Installation
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Site Surveys
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Training
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Inventory Reporting
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Preventative Maintenance
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Help Desk